Privacy Policy

At KA Shop ("we", "us", or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kashop.com.au and make purchases from us.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Make a purchase
• Sign up for our newsletter
• Participate in our referral program
• Contact us with inquiries
• Participate in promotions or surveys

This information may include:

• Name and contact details (email, phone number, address)
• Payment information (processed securely by Stripe)
• Account credentials
• Order history and preferences
• Communications with our customer service team

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and browser type
• Device information
• Pages visited and time spent on our site
• Referring website addresses
• Shopping behavior and preferences

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Manage your account and provide customer support
• Send order confirmations and shipping updates
• Process returns and refunds
• Administer our rewards and referral programs
• Send marketing communications (with your consent)
• Improve our website and services
• Detect and prevent fraud
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties who assist us with payment processing (Stripe), shipping, email services, and website analytics
• Business Partners: Our charity partner Allowah Presbyterian Children's Hospital receives aggregated donation information
• Legal Requirements: When required by law or to protect our rights

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information. All payment transactions are processed through Stripe using industry-standard encryption. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Keep you logged in to your account
• Understand how you use our website
• Deliver personalized content and advertisements

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

6. Your Rights

Under Australian Privacy Law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

To exercise these rights, please contact us using the details below.

7. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@kashop.com.au
• Address: Sydney, NSW, Australia

This Privacy Policy may be updated from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.