Shipping & Return Policy
Shipping Rates
We offer weight-based shipping rates to all Australian states and territories. All prices are in AUD and include GST.
🎉 FREE SHIPPING on orders over $75!
| Weight Range | Shipping Cost |
|---|---|
| 0 - 1 kg | $10.00 |
| 1 - 3 kg | $15.00 |
| 3 - 5 kg | $20.00 |
| Over 5 kg | $25.00 |
Delivery Timeframe
Estimated delivery times for domestic shipping within Australia:
| Location | Delivery Time (Business Days) |
|---|---|
| Sydney Metro, NSW Metro, ACT | 2-3 days |
| Melbourne Metro, Brisbane Metro, QLD | 3-5 days |
| Perth, Adelaide, SA, WA, NT | 4-6 days |
| Tasmania | 5-7 days |
| Regional & Remote Areas | 7-10 days |
*Please note: Delivery times may vary depending on your location and other factors. Rural and remote areas may experience longer delivery times.
Return & Refund Policy
We want you to be completely satisfied with your purchase. If you receive a damaged or defective product, please contact us at info@kashop.com.au within 14 days of receipt, including photos of the box and product.
Your Options:
- Exchange: We will arrange a return and replace the product with a new one.
- Return & Refund: We will arrange a return, and once we receive and inspect the damaged product, we will process your refund.
Return Process:
- Contact our customer service team within 14 days of receiving your order
- Provide your order number and photos of the damaged or defective item
- We will provide you with return shipping instructions
- Once we receive and inspect the item, we will process your exchange or refund
For any questions about shipping or returns, please contact us at info@kashop.com.au